Shipping & Returns

• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
• Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
• If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
• All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament.

If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of Wholesale Guys depot error, the cost of return shipping will be deducted from your refund.

If the return is the result of Wholesale Guys Depot error, we'll refund return shipping costs as well.

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Wholesale Guys Depot and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.

Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.

We will provide you store credit for the purchase price of a gift you return. For gifts returned via mail, we will credit the gift purchaser and notify them via email.

Opened computer software, movies, music, video games, books, maps, video game guides and sheet music can only be exchanged for an identical item.

We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached.

Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

The return policy for purchases made from a Best Buy Marketplace Store at a third-party website (e.g., Amazon, eBay, Google) is listed on those websites.

Return and refund details on subscriptions and services are found in their terms and conditions.

Please remember to remove your personal data and other information from the products you are returning. 

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Wholesale Guys Depot need to occur within the U.S.